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Jobs, stock and crews for security system installers

Security installers run many short jobs: two cameras at a shop on Monday, an access control upgrade on Tuesday, a maintenance visit to an office on Wednesday. HiVis gives each job its own hours, materials and labor cost, and keeps track of the cameras and cable on each van and the tools each installer holds.

Many small jobs a week, each costed by guessworkEach job is a project, converted from an accepted quote or created directly. Hours and materials go on the project they were spent on, and reports show hours and labor cost by project and by person.
Cameras, readers and cable with no record of who has themKeep devices and cable as stock with a location, such as a van, and a minimum quantity. Tools such as a cable tester can be assigned to the installer who holds them, and every issue and return is recorded. See tool and stock tracking.
Subcontractor crews’ hours arrive late, on paperAdd the subcontractor’s installers to HiVis with the hourly rate you pay them; they don’t need logins. The office enters their hours on the job like your own crew’s, so the job’s labor cost includes them. They also count in payroll and in the missing-hours emails, just like your own crew. See crew timesheets.
Maintenance visits that leave no recordRecord maintenance as projects, one per visit or one per site, with the technician’s hours and any replaced parts issued to them. The service report can go into the project’s documents. See job costing.
Quotes agreed by phone, then disputedShare a quote link with cameras, recorders and labor as line items. The customer accepts or declines it with their name, and the accepted quote becomes a project. See quotes.

A typical week in HiVis for a security installer

  1. Monday: three small jobs

    Two accepted quotes become projects, and a regular customer’s urgent door reader repair gets a project of its own. Assign an installer to each.

  2. Every day: devices and cable out

    Cameras and cable are issued from the van’s stock to the job they went into. When cable on a van drops to its minimum, the people who manage inventory get an email.

  3. Wednesday: a maintenance visit

    The visit is a project for that site. The technician’s hours and a replaced detector go on it, and the service report is uploaded to its documents.

  4. Thursday: subcontractor hours

    The subcontractor’s foreman sends the week’s hours for the office building, and the office enters them per person on that project. Until then, those installers show up in each morning’s missing-hours email, so ask for their hours daily if you’d rather not see them there.

  5. Friday: review

    A reviewer approves the week’s hours, and reports show hours and labor cost for each job.

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What HiVis doesn’t do

  • No device configuration, alarm monitoring or remote video access.
  • Installed equipment supports serial numbers and recurring service visits. Inventory items have no per-unit serial tracking or barcode and QR scanning.
  • No invoices to customers, and no bank payments to your crew or to subcontractors.
  • Subcontractor installers count in payroll like your own crew: their hours appear in the pay calculation and CSV and must be approved before a period closes. HiVis doesn’t separate them, so leave their rows out when paying wages.

Questions and answers

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